Shipping policy

Order Processing

All orders are carefully packed and dispatched within 24–48 hours after confirmation. Once your order has been shipped, you will receive tracking details via email or SMS.

Delivery Timeline

Orders are typically delivered within 3–7 business days depending on your location and service availability.

Delivery timelines may vary slightly during peak periods, public holidays, or unforeseen logistics delays.

Shipping Coverage

We currently ship across India through trusted delivery partners to ensure a smooth and reliable experience.

Packaging & Handling

Every Scenterra bottle is packed with care to help ensure safe transit and delivery. As terracotta is a natural material, thoughtful packaging remains an important part of our process.

Damaged Deliveries

If your order arrives damaged during transit, please contact us within 24 hours of delivery with clear images of the product and packaging at:

scenterra.in@gmail.com

Eligible cases will be reviewed for replacement support.

Order Tracking

Once dispatched, customers will receive tracking information to monitor shipment progress in real time.

Contact

For any shipping-related questions or support, feel free to reach out to us at: