Refund policy

Returns

As each Scenterra bottle is carefully packed and crafted using natural terracotta clay, we currently do not offer returns for reasons related to personal preference or change of mind.

Please review product details carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged during transit or if you receive an incorrect item, please contact us within 24 hours of delivery with:

Your order number
Clear images of the product
Images of the outer packaging

You can reach us at:

scenterra.in@gmail.com

Eligible cases will be reviewed for replacement support.

Replacement Eligibility

Replacement requests are applicable only for:

Products damaged during delivery

Incorrect items received

Requests submitted beyond 24 hours of delivery may not be eligible for support.

Refunds

Approved refunds, if applicable, will be processed to the original payment method within 5–7 business days after review and confirmation.

For Cash on Delivery orders, refunds may be processed via bank transfer or UPI after verification.

Natural Material Disclaimer

As terracotta is a natural handcrafted material, slight variations in texture, tone, and finish are considered part of the product’s character and not manufacturing defects.

Contact

For any return, replacement, or refund-related assistance, please contact: